Privacy Policy
Effective Date: 02/15/2026
Last Updated: 02/15/2026
PineTree Payments (“PineTree,” “PineTree Payments,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information, business information, and transaction-related information that may be collected when you use our website, dashboard, point-of-sale tools, hosted checkout pages, payment links, wallet connection features, reporting tools, support services, and related products or services.
This Privacy Policy explains how PineTree collects, uses, stores, shares, and protects information when you visit our website, create an account, connect payment providers or wallets, process transactions, access merchant tools, request support, or otherwise interact with PineTree.
By using PineTree, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should not use PineTree’s services.
1. Who This Policy Applies To
This Privacy Policy applies to:
Merchants who create or manage PineTree accounts.
Authorized users, employees, contractors, or representatives of merchants.
Customers who interact with PineTree-powered checkout pages, payment links, QR payment flows, or point-of-sale payment experiences.
Visitors to our website.
Users who contact PineTree for support, sales, partnership, or product inquiries.
Individuals who interact with PineTree through third-party integrations, payment providers, wallets, or off-ramp providers.
For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or could reasonably be associated with an individual. “Business information” means information related to a merchant, business, organization, account, transaction flow, or business use of PineTree.
2. Information We Collect
PineTree may collect different types of information depending on how you interact with our services.
2.1 Account and Business Information
When you create a PineTree merchant account, use our dashboard, request access, or interact with our business tools, we may collect:
Business name
Business email address
Account owner name
Authorized user names
Phone number
Business address
Website URL
Business type or industry
Tax or compliance-related information if required
Merchant settings and preferences
Provider setup status
Wallet connection details
Payment method configuration
Business support requests
Administrative account information
We may also collect information necessary to help verify merchant identity, business use case, provider eligibility, and platform access.
2.2 Login and Authentication Information
When you access PineTree, we may collect:
Email address
Authentication identifiers
Session information
Account role
Access permissions
Login timestamps
Security events
Device/browser metadata
IP address
Failed login attempts
Account recovery activity
Authentication may be handled directly by PineTree or through trusted service providers.
2.3 Payment and Transaction Information
When a merchant uses PineTree to create, process, monitor, or report payments, we may collect transaction-related information such as:
Payment ID
Merchant ID
Payment amount
Subtotal, tax, fee, and gross amount
Currency
Digital asset
Payment network
Payment rail or provider
Transaction status
Transaction reference
Provider reference
Blockchain transaction hash
Wallet address or public receiving address
Payment timestamps
Checkout session details
POS terminal details
Customer-provided checkout details where applicable
Payment event history
Ledger and reporting metadata
PineTree may use this information to process transactions, display payment status, generate reports, troubleshoot payment issues, support reconciliation, and maintain accurate records.
PineTree does not ask for or store merchant private keys or seed phrases. Users should never share seed phrases, private keys, wallet recovery phrases, or wallet passwords with PineTree.
2.4 Wallet and Blockchain Information
When you connect or use a wallet with PineTree, we may collect or process:
Public wallet address
Wallet type or provider name
Network or chain
Connected status
Balance information obtained from public blockchain data or approved provider APIs
Transaction signatures or hashes
Wallet interaction status
Supported asset information
Token balance metadata
Network confirmation data
Blockchain data may be public by nature. Transactions on public blockchain networks may be visible to anyone and may not be erasable or reversible.
PineTree does not control public blockchain networks and cannot remove or modify public blockchain records.
2.5 Off-Ramp and Cash-Out Information
PineTree may offer cash-out or off-ramp features through third-party providers, including MoonPay or other supported providers. When a merchant uses or attempts to use these features, PineTree may collect or store:
Off-ramp session ID
Merchant ID
Provider name
Asset and network
Requested crypto amount
Estimated fiat amount
Quote details
Fee estimates
Off-ramp status
Provider status
Payout method label or type
Transaction references
Event history
Error codes or failure reasons
Provider webhook data
Audit logs
PineTree may not directly collect or store sensitive bank account details if those details are handled by a third-party provider. Third-party providers may separately collect identity, compliance, banking, payout, tax, or verification information under their own privacy policies and terms.
2.6 Customer Checkout Information
When a customer uses a PineTree-powered payment link, hosted checkout page, or POS payment experience, PineTree may collect:
Payment amount
Payment status
Checkout session ID
Payment link reference
Customer email if provided
Order reference if provided
Wallet/network selected
Provider or payment method selected
Transaction hash or payment confirmation data
Device/browser metadata
Approximate timestamp and event data
PineTree generally collects only the information needed to complete, monitor, support, and report the payment.
2.7 Device, Usage, and Technical Information
When you use our website, dashboard, checkout tools, or APIs, we may collect:
IP address
Browser type
Device type
Operating system
Referring page
Pages viewed
Date and time of access
Session identifiers
Error logs
Performance data
API request metadata
Security logs
General location inferred from IP address
Interaction data within the dashboard or checkout
This helps us operate, secure, improve, and troubleshoot PineTree.
2.8 Communications and Support Information
If you contact PineTree, submit a support ticket, provide feedback, or communicate with us, we may collect:
Name
Email address
Business name
Message content
Attachments or screenshots you provide
Support category
Priority level
Related payment ID or transaction reference
Communication history
Resolution status
We use this information to respond to requests, investigate issues, improve our services, and maintain support records.
3. How We Use Information
PineTree uses information to operate, maintain, secure, improve, and support our services.
We may use information to:
Create and manage merchant accounts
Authenticate users
Provide dashboard access
Create POS payments
Create hosted checkout payments
Generate payment links
Display payment status
Track payment lifecycle events
Monitor blockchain confirmations
Display wallet balances
Generate reports
Provide transaction history
Support merchant reconciliation
Investigate failed, pending, incomplete, or disputed payments
Enable provider integrations
Support cash-out/off-ramp workflows
Communicate with users
Respond to support requests
Maintain security and fraud prevention controls
Detect misuse or unauthorized access
Debug technical issues
Improve product functionality
Comply with legal, regulatory, tax, accounting, and compliance obligations
Enforce our Terms of Service
Protect PineTree, merchants, customers, and third parties
4. How We Share Information
PineTree may share information with third parties only as needed to provide, support, secure, or comply with obligations related to our services.
4.1 Payment Providers and Infrastructure Providers
We may share necessary information with payment providers, wallet infrastructure providers, blockchain service providers, API providers, off-ramp providers, hosting providers, email providers, analytics providers, support tools, and other service providers.
These providers may include, depending on the services enabled:
MoonPay or other off-ramp providers
Blockchain infrastructure providers
Wallet connection providers
Supabase or database infrastructure providers
Vercel or hosting providers
Email delivery providers
Payment rail providers
Compliance and fraud prevention tools
Analytics, monitoring, and logging providers
We share only the information reasonably necessary for the provider to perform the service.
4.2 Off-Ramp and Compliance Providers
When a merchant uses cash-out or off-ramp functionality, a third-party provider may collect and process identity, bank, payout, KYC, KYB, and compliance information. PineTree may receive status updates, transaction references, quote information, and event notifications from these providers.
PineTree does not control the privacy practices of third-party off-ramp providers. Merchants and users should review the provider’s privacy policy and terms before completing provider onboarding or payout setup.
4.3 Legal and Compliance Disclosures
We may disclose information if required or permitted by law, including to:
Comply with legal process
Respond to lawful requests from public authorities
Comply with regulatory obligations
Protect the rights, property, or safety of PineTree
Investigate fraud, misuse, or unauthorized activity
Enforce our agreements
Protect merchants, customers, or third parties
Support tax, accounting, audit, or compliance requirements
4.4 Business Transfers
If PineTree is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate protections.
5. Third-Party Services
PineTree integrates with third-party services. Your use of those services may be governed by their own terms and privacy policies.
Examples may include:
Wallet applications
Blockchain networks
Payment providers
Off-ramp providers
MoonPay
WalletConnect or similar wallet connection tools
Blockchain explorers
Hosting and database infrastructure
Email and support tools
PineTree is not responsible for the privacy practices, security, or content of third-party services that we do not control.
6. Blockchain Data
Some transactions processed through PineTree may involve public blockchain networks. Blockchain records may be public, permanent, and independently verifiable.
Information recorded on a public blockchain may include:
Wallet addresses
Transaction hashes
Transaction amounts
Token contract information
Network confirmation data
Timestamps
Public transaction metadata
Because blockchain networks are decentralized, PineTree may not be able to delete, modify, reverse, or obscure information recorded on a public blockchain.
7. Cookies and Tracking Technologies
PineTree may use cookies, local storage, session storage, analytics tools, and similar technologies to:
Keep users logged in
Secure sessions
Remember preferences
Measure website performance
Understand product usage
Improve the dashboard experience
Detect abuse or security threats
You may control cookies through your browser settings. Disabling cookies may affect certain functionality.
8. Data Security
PineTree uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
Access controls
Authentication controls
Encryption in transit
Secure hosting infrastructure
Role-based access
Audit logs
Environment variable protections
Service-role separation
Monitoring and logging
Restricted provider credential handling
However, no system is perfectly secure. PineTree cannot guarantee that unauthorized access, hacking, data loss, or other security incidents will never occur.
Users are responsible for maintaining the security of their own accounts, wallets, devices, passwords, private keys, and recovery phrases.
9. Private Keys and Wallet Security
PineTree does not ask for seed phrases, private keys, wallet recovery phrases, or wallet passwords.
You should never provide private wallet credentials to PineTree, PineTree support, any PineTree employee, or any third party claiming to represent PineTree.
If you lose access to a self-custody wallet, PineTree may not be able to recover funds.
10. Data Retention
PineTree retains information for as long as reasonably necessary to:
Provide services
Maintain account records
Support transaction history
Comply with legal, tax, accounting, audit, and compliance obligations
Resolve disputes
Enforce agreements
Maintain security logs
Improve platform reliability
Transaction records, ledger records, audit events, support records, and compliance-related records may be retained for longer periods where necessary.
11. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, such as the right to:
Access certain information
Correct inaccurate information
Request deletion
Object to certain processing
Request restriction of processing
Request a copy of your information
Withdraw consent where applicable
These rights may be limited by legal, security, compliance, fraud prevention, accounting, tax, or transaction record obligations.
To request assistance, contact us using the information below.
12. Children’s Privacy
PineTree is intended for businesses and individuals who are legally able to use payment and financial technology services. PineTree is not intended for children under 13, and we do not knowingly collect personal information from children.
13. International Users
PineTree is operated from the United States. If you access PineTree from outside the United States, your information may be processed in the United States or other jurisdictions where PineTree or its service providers operate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may notify users by updating the effective date, posting notice on our website, sending an email, or providing notice in the dashboard.
Your continued use of PineTree after changes are posted means you acknowledge the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or how PineTree handles information, contact us at:
PineTree Payments
Email: info@pinetree-payments.com
Website: https://www.pinetree-payments.com